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Manage Bank Customer Service is a practical course designed to help banking professionals deliver exceptional customer experiences across every touchpoint. Participants will learn how to communicate effectively, handle customer inquiries and complaints with confidence, and build long-term relationships based on trust and empathy. The course covers essential topics such as understanding customer needs, managing difficult situations, maintaining professionalism, and ensuring compliance with banking regulations. Through real-world examples and interactive exercises, learners will gain the skills and mindset needed to enhance customer satisfaction, strengthen loyalty, and contribute to the overall success and reputation of their financial institution.
- Teacher: Admin User